Kisii University CLIENT’S SERVICE DELIVERY CHARTER
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KISII UNIVERSITY ICT DEPARTMENT
CLIENT SERVICE DELIVERY CHARTER |
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NO |
SERVICE PROVIDED |
CLIENT REQUIREMENTS TO OBTAIN SERVICE /GOOD |
COST OF SERVICE/GOOD (KSH) (IF ANY) |
TIMELINE |
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Repairing/Service of ICT equipment/Internet |
Submission of duly filled Service Request forms. |
Free |
1 day |
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Opening of User Accounts to Access University Systems |
Submission of duly filled Account opening forms. |
Free |
1 hour |
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Issuance of ICT equipment |
Submission of duly filled Equipment movement forms |
Free |
1 day |
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Posting of information to the website. |
Submission of soft copy of official information to be updated. |
Free |
1 day |
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Update of Staff profiles on the Website |
Submission of Staff updated profile. |
Free |
1 day |
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Resetting of Student and Staff Passwords /Accounts |
Prove of Identity and status as staff or student. |
Free |
10 mins |
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WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to: The Vice-Chancellor Kisii University 408-40200 Kisii Tel. No: 020 2610479 Website: www.kisiiuniversity.ac.ke Email: vc@kisiiuniversity.ac.ke / complaints@kisiiuniversity.ac.ke / integrity@kisiiunversity.ac.ke
HUDUMA BORA NI HAKI YAKO |
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