Our Services

The Information and Communication Technology (ICT) Department at Kisii University is a dynamic and integral part of the university's infrastructure and service ecosystem. Established to cater to the diverse ICT needs of Kisii University, the department plays a pivotal role in ensuring the smooth functioning of both academic and administrative operations. This comprehensive account sheds light on the multifaceted responsibilities and services offered by the ICT Department.

Support for University ERP System

The ICT Department diligently manages and maintains the University's Enterprise Resource Planning (ERP) system. This system serves as the backbone for administrative functions, encompassing areas like student records, finance, human resources, and more. Users, including both support staff and students, rely on the ERP system for various activities, such as course registration, fee payment, and academic record management. The department ensures that the ERP system is accessible, secure, and efficient.

University Web Platforms

The department oversees the development, hosting, and continuous improvement of Kisii University's web platforms. This includes the official website and web applications used for communication and information dissemination. These platforms are essential in providing accurate, up-to-date information to students, faculty, prospective students, and the broader community.

University Internet Connectivity

Kisii University's internet connectivity is a lifeline for all its stakeholders. The ICT Department is responsible for ensuring high-speed, reliable, and secure internet access across the campus. Robust network infrastructure and bandwidth management are integral to supporting academic research, online learning, and administrative functions. To facilitate research, communication, and academic activities, the ICT Department manages and maintains the university's internet connectivity. It ensures that the network infrastructure is robust, reliable, and provides adequate bandwidth to meet the needs of the university community.

University Hardware Maintenance

To maintain the efficiency and longevity of hardware resources such as computers, servers, and networking equipment, the ICT Department conducts regular maintenance. Preventive maintenance and timely troubleshooting are key aspects of this service to minimize disruptions to day-to-day operations.

MIS Innovation

Management Information Systems (MIS) play a pivotal role in decision-making and data-driven insights. The department focuses on innovating and upgrading MIS systems to enhance administrative efficiency and informed decision-making.

Networking and Website Administration

The ICT Department manages the university's network infrastructure, ensuring seamless connectivity and accessibility. This encompasses local area networks (LANs), wide area networks (WANs), and other network components. Website administration involves maintaining and updating the university's online presence, including web content management and ensuring website security.

Email and Communication

Reliable email communication and collaboration tools are essential for effective university operations. The department ensures the availability and functionality of these services.

User Support (Hardware and Software)

The department oversees the maintenance and upkeep of hardware resources, including computers, servers, and networking equipment. Regular maintenance and troubleshooting of hardware components are essential to ensure minimal disruptions to academic and administrative operations.

Supporting users in their hardware and software needs is a fundamental service. The ICT Department provides technical assistance, troubleshooting, and training to staff and students to optimize their digital experience.

Providing user support is one of the core functions of the ICT Department. It offers technical assistance to staff and students, helping them resolve ICT-related issues and navigate university systems. This support includes services such as password resets, software installations, and troubleshooting hardware and software problems.

Security and Data Protection

Safeguarding the university's ICT infrastructure and data is of paramount importance. The ICT Department implements security measures to protect against cyber threats and data breaches. It is also be responsible for data backup and disaster recovery planning.

Technology Integration

The department works on integrating emerging technologies and best practices to enhance the overall ICT ecosystem at Kisii University. This may include exploring cloud computing, virtualization, and other innovative solutions. The ICT Department at Kisii University plays a pivotal role in supporting the institution's mission by providing reliable ICT services, maintaining infrastructure, and ensuring that both academic and administrative operations run smoothly. It serves as a vital resource for students, faculty, and staff, contributing to the university's growth and development in the digital age.

Conclusion

The ICT Department at Kisii University is dedicated to upholding its mission of providing innovative, reliable, and secure ICT services. By offering comprehensive support for ERP systems, web platforms, internet connectivity, hardware maintenance, MIS innovation, networking, website administration, email services, and user support, the department plays a crucial role in enabling excellence in education, research, and administration. Its commitment to technological advancement and user-centric services underscores its pivotal role in the university's success.