Service Charter
English Version
Business Process Re-engineering
The University being a dynamic institution is always re-engineering its different processes to continuously improve not only the efficiency but the effectiveness of the said processes. Here are the latest re-engineered processes to assist you understand how our services are offered.
- Service 1-Office & Administrative Support Services- Kisii University
- Service 2 -Response to Enquiries- Kisii University
- Service 3-Attending to Telephone Calls- Kisii University
- Service 4-Service at the Front Offices- Kisii University
- Service 5-Handling Correspondences- Kisii University
- Service 6-Handling of Complaints- Kisii University
- Service 7-Admission & Registration of New Students – Kisii University
- Service 8-Delivery of Academic Programmes – Kisii University
- Service 9-10-Examination Results & Transcripts- Kisii University
- Service 11-Issuance of Certificates- Kisii University
- Service 12- Library Services- Kisii University
- Service 13- Procurement of Goods & Services- Kisii University
- Service 14- Payment to Suppliers- Kisii University
- Service 15a- Payment of Imprests- Kisii University
- Service 15b- Payment of Claims- Kisii University
- Service 16- Acknowledgement of Payments- Kisii University
- Service 17 – Clearance of Exiting Students & Staff- Kisii University
- Service 18-Service Processes Documentation- Kisii University
- Service 19- Provision of Medical Services- Kisii University
- Service 20-Service Processes Documentation – Kisii University